Sunday, June 26, 2016

C-Zentrix finds honourable mention in Gartner’s Magic Quadrant report

C-Zentrix, the global leader in providing customer engagement platform, received an honourable mention in Gartner’s coveted report, ‘Magic Quadrant Contact Centre Infrastructure, Worldwide 2016’. The report features contact centre infrastructure (CCI) vendors with multi-channel capabilities to develop omni-channel solutions, integrating them also via cloud delivery model.

“C-Zentrix finding a mention in the Gartner Magic Quadrant for CCI 2016 validates our leadership in the Indian market and our new emerging footprints now in South-East Asia, Middle East Asia, South Africa and North America. This mention gives us a boost to focus more on technology and move ahead of our competition with breakthrough in Data and Speech Analytics, WFO and Agent interface Gamification,” said Mr. Saket Setu, CEO C-Zentrix, quoting on the development.

Contact centre interactions are largely people-assisted, multiple channels are employed for these interactions including live agents, voice chat, video chat, web chat, email, instant messaging and social media. The vendors mentioned in the Gartner's Magic Quadrant have proven expertise in providing a complete portfolio of services and strong product functionalities. The report highlights the companies who have their own suite of products and have proven to be most preferred vendors by customers.

C-Zentrix’s In- Premise product is the world’s only single box solution which  offer IVR, ACD, CRM, Dialler, Voice Logger & MIS Reporting. C-Zentrix can support running of over 180 seats simultaneously.

In the recent past, C-Zentrix was also recognised as a global vendor of Contact Centre Infrastructure (CCI) providing Contact Centre Routing Systems in The Gartner CRM Vendor Guide. The consulting firm mentioned C-Zentrix for its ability to recognize synergies between customer-facing CCI and software solutions; and their current or planned investments in internal-facing unified communications (UC) architectures.

C-Zentrix Shared Cloud (CSC) is designed for start-ups and can be deployed quickly and easily. The C-Zentrix Dedicated Cloud (CDC) service model is also well suited for start-ups and small and medium-sized businesses (SMBs) with agents that can fulfil one Primary Rate Interface (PRI).

Hyundai Motor Hosts 2016 Global Customer Satisfaction Seminar

Hyundai Motor has reaffirmed its commitment to enhancing customer satisfaction by holding its ‘2016 Global Customer Satisfaction Seminar’ in Seoul, Korea, with 60 service representatives from 42 countries in attendance.

The training event was defined by the four main keywords of ‘Green’, ‘Connected’, ‘Interactive’, and ‘Unique’, reflecting the most important trends in the global automotive industry. The seminar set the future direction for service network representatives from around the world, with the focus on swiftly identifying customer needs to provide unique, differentiated services that prioritize customer satisfaction. 

During the seminar, delegates participated in various programs dealing with innovative customer satisfaction strategies for all areas of the business, including the eco-friendly car market, future automotive market trends and connected car service strategies. To provide service benchmarking, attendees also shared customer experience best practices from each country and discussed strategies to differentiate services for the Genesis brand.

Speaking about the seminar, Kang-Rae Lee, Vice President at Hyundai Motor Company, said: “Satisfying our customers through service is vitally important in the fast-changing environment of the global automotive markets. We are committed to providing differentiated services through various programs that will sustain our growth and attain the highest levels of customer satisfaction. We will continue to deliver both qualitative and quantitative initiatives through digital services, enhanced facilities at customer touch points, Digital Before Service and home-to-home services that provide support beyond our customers’ expectations.”

The planned Digital Before Service program will deliver car maintenance services without time and space restrictions by using a digital vehicle diagnosis device. To strengthen global customer service even further Hyundai Motor is developing its digital service program to include an ‘Owner’s Manual’ that utilizes augmented reality technologies. The ‘Workshop Automation System’ allows a customer to monitor the service process using a smart device, a first in the automobile industry.

Alongside these ground-breaking initiatives, Hyundai Motor will continue to empower staff to offer high-quality service through its global service education centers, cyber maintenance education system, remote service personnel education, and competitions to recognize outstanding maintenance personnel.

TVS Racing supports Alisha Abdullah Racing Academy for Women

TVS Racing, undisputed leader in two-wheeler racing, announced an exclusive collaboration with the new Alisha Abdullah Racing Academy for Women – India’s first training school for women racers. TVS Racing will support the academy with the racing bikes and technical expertise. The academy has shortlisted 18 women riders who will race exclusively for TVS Racing Team in the first year.

The first batch of 18 students at the Alisha Abdullah Racing Academy for Women has been selected from 80 entries after clearing rigorous tests. These riders are now being trained to improve physical fitness and hone their racing skills. The academy is based in Chennai and the racers will be trained on a hired racing track according to their training requirements.  

Alisha Abdullah, Founder of the Alisha Abdullah Racing Academy for Women, said: “We are proud to be associated with TVS Racing as it is India’s most professional two-wheeler racing team with the best motorbikes and trainers. This association will help the academy develop the best talent among women racers as they get exclusive access to best in class machines, racers and technology. I also hope our racing academy attracts and encourages more women racers to get into motorsports in India.”

 Arvind Pangaonkar, Head, TVS Racing Team, said: “We are thrilled to collaborate with the Alisha Abdullah Racing Academy for Women and believe this initiative will help create opportunities for women racers in India. TVS Racing is strongly committed to promote two-wheeler racing in India and generate interest and improve support for the sport in India. We make continuous efforts to take the sport to as many sections of the society as possible and create the ultimate machine and promote the riders for these machines.” 

TVS Racing was established in 1987 with the objective of improving the performance of its bikes. Over the years it has provided valuable data, design inputs, development of reliable motorcycle models, excellent vehicle dynamics & handling, etc. The true evidence of it is seen in products like the new TVS Apache RTR 200 4V. TVS Racing has helped enhance the performance and handling capabilities of the TVS Apache series of motorcycles basis the experience on the track.

Since the past 33 years TVS Racing has been actively participating on and off-road racing events such as road racing, Super-cross and Motocross, Dirt Tracks, Rally, etc. TVS Racing is the only factory team in India to have any woman rider as a part of their team. In early 2015, TVS Racing became the first Indian factory team to take part in the Dakar rally, which is the longest and toughest rally in the world. It won eight championships across all forms of two-wheeler motorsport events Supercross, Rallies and Road racing last year.

Tuesday, June 21, 2016

Tata Motors supports IIT Bombay Racing Team to introduce Orca

Tata Motors has announced that it will support IIT Bombay Racing Team as the official automotive partner, in rolling out Orca – the fastest Indian electric race car, developed by IIT Bombay Racing Team. Faster than many other International sports cars, Orca, a special Make-in-India initiative, is a culmination of 8 years of hard work by the IIT Bombay Racing Team, with the vehicle capable of reaching maximum speeds of 145+ kmph, with accelerations of 0-100 kmph in just 3.47 seconds.

Mr. Vinod Kulkarni, Head, CSR, Tata Motors, said: “Tata Motors will support IIT Bombay’s Racing Team’s ambitions in rolling out Orca, a cutting edge sustainable automotive racing innovation, as a part of its commitment towards the development of engineering skills, bridging academia – business gap. We wish Team IIT Bombay Racing Team all the very best for first big Formula Student race in the UK”.

Orca will race in Formula Student (FS), UK, in July 2016, the international parallel of Formula One at the engineering college level and Europe's most established educational motorsport competition, run by the Institution of Mechanical Engineers. Backed by industry and high profile engineers such as Ross Brawn OBE, the competition aims to inspire and develop enterprising and innovative young engineers. Universities from across the globe are challenged to design and build a single-seat racing car in order to compete in static and dynamic events, which demonstrate their understanding and test the performance of the vehicle.

Emerging as a torchbearer among premier institutions internationally, IIT Bombay over the last fifty-four years has trained some of the very best students in India. IIT Bombay Racing is an independent student organization in IIT Bombay, comprising of 80 students with a formal 3-tier team system structure spread across 8 engineering disciplines and united by a common ambition of being at the forefront of the global student motorsport. Since its inception in 2007, the organization has been a pioneer in development and deployment of innovative technologies in the Indian Automotive Sector. The last six years have seen the team become a self-sustainable organization, with methodical and systematic knowledge transfer.

Mercedes-Benz brings unique customer engagement programme in Nashik

India’s largest luxury car maker, Mercedes-Benz brought its much coveted customer engagement programme, ‘Luxe Drive’ to its patrons in Nashik. This experiential customer engagement event is designed on the three pillars of Adrenaline, Gourmet and Design, ensuring that guests leave with the experience of a lifetime at the end of the event. The event is aimed at creating a long lasting brand relation with its customer and retain brand loyalty. This unmatched luxury experience was held on June 4 and 5. 

To make the event more glamourous, Mercedes-Benz tied-up with celebrity designer Gauri Khan. Her collection ‘Gauri Khan Designs’ was also showcased at the event that created much fervour among the people. To add a dash of exciting flavour to the event, some exotic dishes inspired by Chef Ritu Dalmia’s palate was relished by all the guests. However, the star of the event was the wide range of Mercedes-Benz cars that had been on display. The cars epitomized class and bespoke luxury and presented the best of modern world technology advancement and comfort. 

Speaking on the occasion, Roland Folger, Managing Director and CEO, Mercedes-Benz India, said: “The city of Nashik is an important market for Mercedes-Benz with its continual preference for the growing luxury car segment. With experiential engagement programmes like Luxe Drive, we engage with our customers at an interpersonal level and strive to build a lasting brand connect and loyalty with them. We ensure to bring many such enthralling and luxurious experiences, synonymous with the Three Pointed Star in the future.” 

The unique and exciting Mercedes-Benz Luxe Drive event showcased the technological prowess and superior performance that Mercedes-Benz cars are capable of. This was demonstrated through a series of self-driven exercises on a specially designed test track. 

Managed by a team of expert drivers, various vehicle dynamics and features were experienced by participants in both off-road and on-road conditions. The visitors also experienced the memorable ‘Ah My God!’ feeling with the range of breathtaking AMG range of performance cars. 

On display were suave Mercedes-Benz merchandise for the brand loyalists. A special Kids Zone was also created with fun filled activities for the tiny tots so that they could remain engaged while their parents indulged in the various activities designed for them at the event. The MercedesTrophy zone had exclusive MercedesTrophy goodies on display that kept the participants and families engaged throughout. Patrons also had the unique opportunity to get a free car evaluation from Mercedes-Benz pre-owned car sales team and an opportunity for special trade-in and personalized finance offers.

Daimler India Commercial Vehicles completes major expansion of solar power facilities

Daimler India Commercial Vehicles (DICV), a wholly-owned subsidiary of Daimler AG, has taken solar power usage at its manufacturing plant in Oragadam near Chennai to the next level. With the completion of a major addition to the plant’s existing photovoltaic installations, the overall technical capacity has increased from 0.8 to 3.3 megawatts.

The new solar power field, built on previously idle stretches of land within the plant’s highly modern commercial vehicle test track area, consists of more than 10,000 new polycrystalline photovoltaic panels. Thanks to the upgrade, the share of solar power is now covering more than one fourth of the average daytime electrical power need of DICV’s operations on site.

Commenting on the milestone, Mr. Marc Llistosella, President and CEO of MFTBC and Head of Daimler Trucks Asia, said: “At Daimler worldwide, we minimize negative effects from our activities with the help of effective environmental management systems and state-of-the-art technologies. This project is a perfect example of how Daimler Trucks Asia promotes climate protection, conserves valuable resources and contributes to the preservation of a livable environment.”

Mr. Erich Nesselhauf, Managing Director and CEO Daimler India Commercial Vehicles, added: “Various green production efforts have been an integral part of our DICV manufacturing plant and operations from the start. The massive expansion of our solar power facilities underlines our commitment to be an industry leader with regard to sustainability and environmental protection as well.”

Further environmental and sustainability efforts at DICV

Daimler India Commercial Vehicles’ environmental management system is certified by the renowned institute UL-DQS according to the global standards of the ISO 14001:2004 Environmental Management System certification. The company’s environmental and sustainability efforts cover various aspects of its operations.

The plant in Oragadam near Chennai is spread over 400 acres. More than 16,000 trees have been planted since the start of operations in 2012, as part of ongoing efforts in order to ultimately make the entire site one of India’s greenest industrial complexes.

Water management is another focus, ensuring that the precious resource is used as sparingly as possible, and that no water leaves the plant. These efforts include rainwater harvesting with a huge storage pond holding more than 60,000 kilolitres of water, and two sewage treatment plants which return clean water that can be used, e.g., for irrigation. Dedicated state-of-the-art facilities are also used to handle, store and dispose of hazardous materials and harmful effluents within the plant complex.

Maruti Suzuki ready to export Super Carry to South Africa, Tanzania

Maruti Suzuki, a leader in passenger vehicles, is all set to start exports of its much-awaited light commercial vehicle “Super Carry” to South Africa and Tanzania.

The first lot of nearly 100 Super Carry light commercial vehicles has been dispatched for shipment.

The shipment to South Africa and Tanzania is of the petrol variant of Super Carry.

The petrol variant for export market is powered by G12B engine.

Besides African markets the company also plans to export the Super Carry to SAARC nations.
Based on the feedback, Maruti Suzuki will explore export opportunities for Super Carry in other international markets.

The India launch for Super Carry is planned in the second quarter of the current fiscal. To begin with, it will be launched in select parts of the country. For the domestic market Super Carry will be powered by the E08 diesel engine.

The company is setting up a separate retail channel in the Indian market, exclusively for the Super Carry.